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The Experience Owner is self-motivated, imaginative, and energetic about building highly competitive digital products and experiences. They assist with driving the vision, direction, and development for Navy Federal Financial Group (NFFG)’s digital products used by our members and employees and digital experiences for NFFG products. The Experience Owner will partner closely with other members on the product team, including the Developers and UX representatives on a daily basis while also partnering with all stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior member experience.
Responsibilities
Analyze and monitor existing digital products and experiences to grow, serve, and retain members
Collaborate with a cross-functional team to define, refine, and launch product vision and strategy
Assist with the execution of NFFG Digital products’ priorities while maintaining the conceptual and technical integrity of the features or components for the team
Influence, and motivate product team and stakeholders towards continuous improvement of product and experiences
Assist with translating NFFG Digital Products’ vision from idea to implementation throughout the software development product life cycle
Assist with managing the product backlog including refinement of features into stories with cross-functional team
Partner with cross-functional teams to integrate or perform usability studies, user research, and market analysis to into product requirements
Analyze product usage, features, experiences and other empirical data and how that relates to key member needs to determine changes in product prioritization
Regularly analyze true needs for product features and constantly push for clear understanding of value
Develop business cases and business models for new products, product features, and experience changes when appropriate
Serve as an agent of change for NFFG Digital Products, looking for new ways to solve problems for members and collaborate as a team
Proactively work with product team to formulate creative ideas or solutions for potential issues
Stay current with technology as well as, government/policy impacts and industry best practices
Assist with determining when added product value should be pushed to members/employees
Assist with the communications/presentations to executive management
Perform other related duties as required
Requirements
Experience with agile development and digital product management or ownership
Experience leading, shaping and developing innovative solutions while managing business risks
Experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
Ability to productively communicate to stakeholders, team members, and leaders
Experience in developing business or technology strategy
Knowledge of project/program/product management processes and methodologies
Project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
Ability to exercise initiative, produce desired results and achieve objectives
Ability to learn different collaboration or product management tools quickly
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Analytical skills for analyzing product and experience data for product / experience optimization / improvements
Analytical and conceptual skills to create original concepts/theories for various projects
Skill delivering effective presentations to groups of various sizes
Skill influencing and guiding strategic thinking
Strong verbal, written and interpersonal communication skills
Strong problem solving and negotiation skills
Nice-to-haves
Bachelor's Degree in Information Technology, Business, Strategy or other related field
SIE, Series 7, Series 66, Series 24 licenses
Background in investments, product management, technology or entrepreneurship
Advanced knowledge of credit union operations/processes and procedures
Experience with process improvement, Six Sigma Certified
Experience working with third party vendors
Experience optimizing digital experiences within financial services
